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As a valued patient and family member, you have the right to:

  • Know the name of the treating physician, nurse, and assisting healthcare team.
  • Receive considerate and respectful care in a suitable and private environment, allowing you to provide a clear and concise explanation of your condition while ensuring full confidentiality and privacy of information related to your medical condition and prescribed treatment.
  • Obtain complete and up-to-date information regarding all benefits and risks associated with any medical procedures you may need to undergo, enabling you to provide informed consent and sign the necessary consent forms.
  • Accept or refuse the treatment plan proposed by your treating physician, while being informed of the medical consequences and potential risks of refusing treatment and signing a special form.
  • Have impartial and comprehensive access to medical care at any time and under any circumstances, without discrimination based on nationality, religion, gender, or medical condition.
  • Participate in decisions related to your medical condition and treatment plan.
  • Receive effective diagnosis and treatment for your medical condition, as well as appropriate assessment and management of your pain.
  • Meet with customer care representatives at any time to voice concerns or complaints, obtain information regarding proper procedures, and receive updates on the status of your complaint.
  • Request a medical consultation from a consultant physician in accordance with the administrative and financial rules and regulations of the International Medical Center.

To support safe and effective care, patients and their families are expected to:

  • Review the regulations of the International Medical Center and ensure compliance with the laws of the Kingdom of Saudi Arabia.
  • Cooperate with the management of the International Medical Center in maintaining a smoke-free environment.
  • Respect the rights of other patients and hospital staff.
  • Follow the treatment plan and recommendations provided by the practitioner responsible for your care after receiving all necessary information and providing informed consent. This may include following the instructions of nurses and the assisting healthcare team.
  • Protect hospital property from damage.
  • Commit to making all required payments related to treatments or any other medical services received.
  • Receive effective diagnosis and treatment for your medical condition, as well as appropriate assessment and management of your pain.
  • Meet with customer care representatives at any time to voice concerns or complaints, obtain information regarding proper procedures, and receive updates on the status of your complaint.
  • Request a medical consultation from a consultant physician in accordance with the administrative and financial rules and regulations of the International Medical Center.

Get the Right Care For You & Your Family